Return and Refund Policy
At NutriJagg, we strive to provide you with the highest quality organic and natural products. Your satisfaction is very important to us. Please read our Return & Refund policy carefully to understand how we handle returns, exchanges, and refunds.
1.Return Eligibility
Due to the perishable and consumable nature of our products (Jaggery & Jaggery Powder), we do not accept returns unless:
- You received the wrong product.
- The product is damaged or defective upon delivery.
- The product has expired or is unfit for consumption at the time of delivery
2.Conditions of return
To be eligible for a return, the following conditions must be met:
- Return request must be raised within 3 days of delivery.
- Product must be unused and in its original packaging.
- A valid proof of damage/defect (photo/video) should be provided at the time of claim.
- Product batch number & order details must match our records
3. Non Returnable Items
- Opened or partially used products.
- Products returned after the specified return period.
- Products without valid proof of damage or issue.
- Products purchased under discount/sale offers (unless damaged/defective)
4. Refund Process
Once your return request is approved and the product is received and inspected:
- Replacement will be sent (if applicable) OR
- Refund will be processed to your original payment method within 5-7 business days.
Shipping charges are non-refundable, except in cases of wrong, damaged, or defective product delivery.
5.Cancellation Policy :
- Orders can be canceled before dispatch by contacting our customer support.
- Once dispatched, the order cannot be canceled.
6. Contact Us :
For any return, refund, or cancellation requests, please contact:
📞 Customer Support: 91-7558554009
📧 Email: connect@nutrijagg.com
📍 Address: 616k/k Shahupuri 2nd Lane Swarup plaza 1st floor Kolhapur 416001